Office Management

Recruiting the Head of HR for leading hospitality group

Mapped was asked to recruit a senior Head of HR after having worked with a few agencies, however unable to find the right personality fit. Being a pivotal role in shaping the future of our organization, the client needed a recruitment partner with a proven track record of identifying top talent in the hospitality industry with a functional expertise in Human Resources.

Client's Challenge

Personality Fit: Previous recruitment efforts had not yielded a candidate who aligned with the company's culture and values. The client emphasized the importance of finding a candidate whose personality and leadership style would harmonize with the organization's ethos.

Functional Expertise: Given the critical nature of the role, the client required a candidate with a deep understanding of Human Resources and a proven track record in the hospitality sector. They needed someone who could lead HR strategies in line with the company's business objectives.

Mapped's Approach

Mapped recognized the importance of identifying not only a candidate with the right qualifications but also the right cultural fit for the client's organization. Here's how Mapped approached the challenge:

In-Depth Understanding: Mapped initiated the process by conducting thorough discussions with the client's HR team and top executives to gain a comprehensive understanding of the organization's culture, values, and specific requirements for the role.

Targeted Search: Leveraging their extensive network within the hospitality industry, Mapped identified potential candidates who possessed the required functional expertise and a track record of success in HR leadership roles.

Behavioural Assessments: To address the client's concern about personality fit, Mapped implemented a series of behavioural assessments and structured interviews to evaluate candidates not only on their qualifications but also on their alignment with the company's culture.

Client Collaboration: Throughout the recruitment process, Mapped maintained open lines of communication with the client. Regular updates and feedback sessions ensured that the client was actively involved in the selection process.


Mapped successfully identified a candidate who exceeded the client's expectations:

  • The chosen Senior Head of HR possessed extensive experience in HR leadership roles within the related industry.
  • Behavioral interview confirmed a strong cultural fit, aligning with the client's values and leadership style.
  • The candidate demonstrated a deep understanding of the business objectives and was well-equipped to drive HR strategies that would support the company's growth and excellence.

The recruitment process was completed within the agreed-upon timeline, and the client was thrilled with the final selection. The Senior Head of HR seamlessly integrated into the organization and began making significant contributions from day one.


Mapped's ability to combine its industry expertise, a tailored recruitment approach, and a keen focus on cultural fit resulted in a successful placement of a Senior Head of HR. This case study highlights how Mapped's commitment to understanding the client's unique needs and its extensive network within the hospitality sector led to a highly successful recruitment process. The Senior Head of HR continues to play a pivotal role in shaping the future of the organization, aligning HR strategies with the company's growth objectives and fostering a culture of excellence.

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